CITIZENS CHARTER
 

• Common Practices Followed By Our Branches We

• Fair Banking Practices

• Common Areas Of Customer-Banker Relationship Applicable To All Accounts

• Savings Bank Account

• Current Account

• Term Deposit Account

• Payment Of Balance In Accounts Of The Deceased Customers To Survivors/ Claimants

• Standing Instructions

• Safe Deposit Lockers

• Articles In Safe Custody

• Pension Payments

• Remittance Of Funds

• Issue Of Duplicate Demand Draft Without Receipt Of Non-Payment Advice

• Time-Frame For Issue Of Duplicate Draft

• Banker’s Cheque

• Collection Service

• Service Charges

• Time-Norms For Various Banking Transactions The Following Time-Norms Are Indicative Only

• Currency Transactions & Government Business

• Services Available At The Branches Maintaining Currency Chest, Small Coin Depot And Conducting Government Business

• Exchange Of Soiled And Mutilated Notes And Coins At The Bank’s Public Counters

• General Conditions Of Service

• Rbi Savings Bond / Relief Bond

• Government Transactions

• Time Norms For Govt. Transactions

• Redressal Of Complaints

• Anonymous Complaints Will Not Be Entertained.Name And Address Of The Nodal Officer Dealing With Customers’ Grievances/ Complaints