CITIZENS CHARTER
 

9. REDRESSAL OF COMPLAINTS
To enable the customers to voice their grievances in respect of any deficient service or other suggestions for improvement in customer service, “Customer Day” is observed at all the offices of the Bank across the organization covering branches, Regional Offices and Head Office, on 15th of every month (next day, if 15th is a holiday or half-day). During 3 pm to 5 p.m. on this day any customer can meet senior/ top executives of the Bank including Managing Director without prior appointment.
In case of any complaint, the matter may preferably be brought to the notice of the concerned branch manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager/ Zonal Manager concerned, Bank’s Nodal Officer designated to deal with customers’ complaints / grievances, Managing Director of the Bank and even after this, not satisfied he is free to take recourse to the following:

• Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
• The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme, 1995.
• The Director Consumer Forum under Consumer Protection Act, 1985.

Anonymous complaints will not be entertained.Name and address of the Nodal Officer dealing with customers’ grievances/ complaints:
General Manager (Operations) 0175-2304943,
State Bank of Patiala, Head Office, 2215078
 The Mall, Patiala – 147 001

Name/address of other officers dealing with customer grievances/ complaints with jurisdiction.      

                                                       Phone No.                    Jurisdiction

Deputy General Manager           0175-2219913,            Distt. Patiala, Fatehgarh Sahib &       

State Bank of Patiala,                    2214180                       Sangrur of Punjab State

Zonal Office, Thakur Niwas,

Patiala – 147 001

Deputy General Manager          0172- 2778819,          UT of Chandigarh, Distt. Shimla,

State Bank of Patiala,                              2543870           Solan, Sirmour, Una, Hamirpur,

Zonal Office, SCO No. 99-107,                                       Kangra, Mandi, Chamba,

Sector 8-C Chandigarh                                                     Bilaspur of H.P) and Ropar of Pb

Deputy General Manager           011- 24367140,         New Delhi, U.P. State, Uttranchal

State Bank of Patiala,                             24369004          Distt. Faridabad and Gurgaon of

Zonal Office,  NBCC Place,                                             Haryana State, Bihar, Rajasthan

Pragati Vihar, New Delhi – 110001                                 and West Bengal                                                                                                                                                   

Deputy General Manager              0172-2567713,      State of Haryana except Dists. of

State Bank of Patiala,                                2571360        Gurgaon and Faridabad

Zonal Office, SCO No. 7, Sector-5,

Panchkula 

Deputy General Manager              022-22181533        Mumbai, Gujrat, Karnatika,

State Bank of Patiala, Zonal Office                                Andhra Pradesh, Madhya Pradesh

13 Arcade, World Trade Centre                                       Maharashtra, Tamilnadu and Goa

Cufee Parade Mumbai – 400005.

Deputy General Manager            0181-2224252,         Distt. Jalandhar, Ludhiana,

State Bank of Patiala,                              2224210          Hoshiarpur, Kapurthala,

Zonal Office, Ambedkar Chowk                                     Nawanshahr, Amritsar Gurdaspur

Jalandhar City                                                                  and State of J&K

Deputy General Manager                0164-2241609        Dist. Bathinda, Mansa, Mukatsar

State Bank of Patiala, Zonal Office,                                  Ferozepur, Faridkot, Moga &

Guru Kashi Marg.                                                              Sriganganagar Dist.of Rajasthan

Bathinda – 151001.

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