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FEEDBACK FORM ON LOAN PRODUCTS SERVICES

 
Name of the Customer  
Mobile / Telephone No.  E-mail I.D.
Age         Below 30     31-50  51 & above
Name of the Branch Branch Code 
Do you have an account: Yes/No     if yes, A/c No 
Dealing with the branch since
1 to 5 years 5 to 10years 10 to15 years. Above 15 years.
Type of Loan Requested for Personal Loan-Housing./Car/Education Agriculture Loan Industry/Trade
Sr. No Regarding Excellent Good Satisfactory Needs Improvement Not experienced
1

Initial Handling of loan request

2 Response to queries on the application
3 Time taken to process
4 Terms & Conditions of Loan
5 Adequacy of loan sanctioned
6 Time taken for disbursement
7
Friendliness & Courtesy of our Staff at
a)  Loan Processing  Centers/RACPC
b) Branches
c) MPSF
8 Response to queries on other loan products at
a) Loan Processing Centers/RACPC

b) Branches

c) MPSF
9 Promptness in handling periodic enhancement/additional requirement
10 Information on our website
11 Overall rating of State Bank of Patiala
a) Loan Products
b) Customer Services
 
12 Overall image perception of SBOP
Overall:
a) Are you satisfied with the services rendered by SBOP 

if 'Yes'( Pl. tick appropriate):   Fully.  Partly

if No/Partly give reasons

b) Your suggestions for improvement in our Loan Products.

c) Is there any other matter not covered above on which you would like to give us your feed back.

d) Would you recommend SBOP amongst your family, friends and relatives ?  Yes  No

    if 'No' Pl. give reasons;

 

 

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