|
Sr. No |
Regarding |
Excellent |
Good |
Satisfactory |
Needs Improvement |
Not experienced |
|
1 |
Initial
Handling of
loan request |
|
|
|
|
|
|
2 |
Response to
queries on
the
application |
|
|
|
|
|
|
3 |
Time taken
to process |
|
|
|
|
|
|
4 |
Terms &
Conditions
of Loan |
|
|
|
|
|
|
5 |
Adequacy of
loan
sanctioned |
|
|
|
|
|
|
6 |
Time taken
for
disbursement |
|
|
|
|
|
|
7 |
|
Friendliness
& Courtesy
of our Staff
at
|
a)
Loan
Processing
Centers/RACPC
b) Branches
c) MPSF |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
8 |
Response to
queries on
other loan
products at |
a) Loan
Processing
Centers/RACPC
b)
Branches
c) MPSF |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
9 |
Promptness
in handling
periodic
enhancement/additional
requirement |
|
|
|
|
|
|
10 |
Information
on our
website |
|
|
|
|
|
|
11 |
Overall
rating of
State Bank
of Patiala |
a) Loan
Products
b) Customer
Services |
|
|
|
|
|
|
|
|
|
|
|
|
12 |
Overall
image
perception
of SBOP |
|
|
|
|
|