Gudia

ATM / Branch Locator

 

Dear Customer

We thank you for being our valuable customer. It is our endeavour to improve the quality of service on a continuous basis and build a lasting relationship with enduring commitment.

We always seek the views of our customers such as yourself to help us serve you even better.

We shall be grateful if you spare some of your valuable time to fill up the feedback form. As the feedback form is a service quality survey, please express your opinion freely and frankly to enable us to get correct feedback for taking necessary steps to satisfy your expectations.

The following value added services are now available with us for your convenience :

  • Any Branch Banking

  • Internet Banking

  • ATM facility with largest Network

  • Deposit schemes with total security & convenience along with attractive and assured returns.

  • Loan facilities specially tailored for financing all types of your needs.



FEED BACK FORM ON CUSTOMER SERVICE
Mandatory details are marked by (*)
Name of the Customer *
Branch Name *
Branch code *
  Savings Account No.
Dealing with the branch since *  1 Year   2 Year   3 Year   More than 3 Yrs 
E-mail ID *
Mobile / Telephone No. *
Sr No. Regarding Excellent Good Satisfactory Needs Improvement Not experienced
1 Time taken for opening Savings account *
2 Time taken for issuing a Cheque book *
3 Time taken for updating the pass book, issue of Statement of Account *
4 Time taken for Cash receipts. *
4a Experience regarding exchange of notes etc. *
5 How do you rate our deposit schemes.? *
5a How do you rate our advances schemes? *
6 Timely issuance of ATM card *
6a Timely receipt of Internet password / PIN. *
6b Quality of web –site. *
7 Whether Single Window System is catering to the needs of the customers *
8 Amenities to the customers and ambience in the Branch *
9 General behavior of the staff in the Branch. *
10 Display of posters about various schemes & services in the banking hall. *
11 Awareness about availability of BCSBI code and information of Banks services provided / charges levied. *
12 The service of Grahak Mitra / Help Desk services provided in the branch *
Indicate the Name of the Staff, if any, who has impressed you by providing excellent service.
Name

Which is the area of service that needs specific and immediate attention of the Bank
Suggestions, if any 

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