Gudia
State Bank of Patiala
State Bank of Patiala
State Bank of Patiala

ATM / Branch Locator

SBP Presence

CITIZENS CHARTER

PAYMENT OF BALANCE IN ACCOUNTS OF THE DECEASED CUSTOMERS TO SURVIVORS/ CLAIMANTS
As directed by the RBI, the bank may not insist on succession certificate from legal heirs irrespective of the amount involved. However, the bank may adopt such procedure for payment considering settling of claims as appropriate on the basis of affidavit, indemnity bond and or other documents.


Standing Instructions

Standing instructions can be given to the branch for transfer/ remittance of funds from one account to other account/s maintained in the same branch, any other branch or any other bank or any other third party on usual charges as applicable..


Safe Deposit Lockers

The facility of safe deposit lockers is an ancillary service offered by the Bank. The Bank’s branches offering this facility will indicate/ display this information.
The major aspects governing the services are:

  1. A locker may be hired by an individual (not minor), firms, limited companies, specified associations, societies etc.
  2. Loss of key should be immediately informed to the branch.
  3. Lockers are available in different sizes.
  4. Lockers are rented out for a minimum period of one year. Rent is payable in advance. In case of overdue rent, the bank will charge penalty as decided from time to time.
  5. The rent may be paid from the deposit account of the hirer as per standing instructions.
  6. The bank will hire locker to properly introduced persons.
  7. The bank reserves the right to break open the locker if the rent is not paid inspite of giving notices as per the bank rules and recover charges thereof.


ARTICLES IN SAFE CUSTODY

Articles like shares, securities, deposit receipts etc. can be kept in safe custody with the bank on prescribed charges wherever such facility is offered. Large/ small boxes must be locked by the customer(s) and particulars must be written/ painted thereon. The lock should be covered by stout cloth and sealed with the customer’s seal. Relationship of banker and customer shall be that of Bailer and Bailee.


PENSION PAYMENTS

Pensioners of Central and State Government can open a separate pension account at any of our branches.

  1. Pensioners are requested to produce the life certificate once in a year (i.e. in the month of November) to enable the branches to pay pension without interruption/ delay.
  2. The pension will be credited by the branch to the pensioner’s savings or current account during the last four working days of the month. The pension for the month of March will be credited on or after 1st working day of April. The pension will not be paid in cash or through a joint account. Every pensioner is required to submit life/ marriage/ remarriage/ unemployment certificate periodically.


REMITTANCE OF FUNDS

Customers may remit funds from one centre to another centre by Demand Draft or Telegraphic Transfer (TT), or electronic mode by paying specified charges as per Bank’s rules. Demand drafts, telegraphic transfers and EFT for Rs.50,000/- and above will be issued by the bank only by debit to customer’s account or against cheques or other instruments tendered by the purchaser but not against cash payment. Similarly, payments of Rs.50,000/- and above will be made only through banking channels and not in cash.


Issue of Duplicate Demand Draft without Receipt of Non-payment Advice

Bank will issue duplicate demand draft as per rules on completion of prescribed formalities.


Time-frame for Issue of Duplicate Draft<

As directed by the RBI, the bank will issue duplicate demand draft to the customer within a fortnight from the receipt of request. For delay in issuing duplicate draft beyond the above stipulated period, the bank will pay interest at the rate applicable for fixed deposit of corresponding maturity in order to compensate the customer for such delay.


Banker’s Cheque

Banker’s Cheque is issued for making payment locally by our Bank. Issue/ payment of Banker cheque for Rs.50,000 and above is to be made only through the bank account.Validity period of Banker cheque is 6 months. This can be revalidated by the issuing branch on written request of the purchaser.


COLLECTION SERVICE

Immediate credit of local as well as outstation cheques as per RBI guidelines as applicable from time to time is provided to the individuals (personal customers) who are maintaining satisfactory accounts. However, the customers will bear usual service charges as well as the postal charges. In the event of cheques being returned unpaid, the customers shall pay interest for the period for which funds were utilised. All cheques (local and outstation) deposited by the customers are collected by the bank expeditiously:


Service Charges

The bank provides various services to customers for which service charges are levied. The charges are reviewed/ revised from time to time. Service charges are levied for collection and remittance of funds, processing of loan proposals, issue of guarantees, safe custody, issue of duplicate instruments/ statements, ledger folio charges etc. Details of service charges will be made available on request.


Time-norms for Various Banking Transactions The following time-norms are indicative only

  1. 1. For Cash payment
    (a) Single window operator (SWO) 3 to 8 minutes
    (b) Through cashier 8 to 15 minutes
  2. Receipt of cash 10 to 20 minutes
  3. For issuance of demand draft/ fixed deposit receipt 15 to 25 minutes
  4. Payment of demand drafts 10 to 20 minutes
  5. Payment of fixed deposit receipts 15 to 20 minutes
  6. Opening of an account 20 to 25 minutes
  7. Retirement of bills 20 to 30 minutes
  8. Updation of passbooks 5 to 15 minutes
  9. Statement of accounts Within 7 days


CURRENCY TRANSACTIONS & GOVERNMENT BUSINESS

Bank provides the following services in the matter of exchange of notes and coins and the Government business conducted by the Bank as an agent of Reserve Bank of India


1. Services available at the branches maintaining currency chest, Small coin depot and conducting Government business:

Selected branches of our bank are conducting the above business. These branches besides conducting Government business will also offer the facility to members of the public to exhange the notes including soiled and mutilated notes and coins including uncurrent or born out coins. The bank is committed to provide exchange facility free of cost at its counters during business hours.


2. Exchange of soiled and mutilated notes and coins at the Bank’s public counters:

Members of the general public can avail themselves of the following facilities at the counters of the Bank’s Offices. Procedure to avail the services and information on costs of services and the Grievance redress Mechanism is given below.

Sr. No. Services offered Procedure to avail the service Cost of the service Time limit
I. a) Exchange of notes and coins, and b) Exchange of defective notes at the counter (for a few pieces only) The serial numbers of counters where exchange facility is made available at each office are displayed at the banking hall of each office of the bank. Approach the designated counters or enquiry counter for information regarding designated counters. In case of any difficulty contact the Nodal Officer whose name is displayed in the Banking Hall. Free of cost Spot Payment during the banking hours. The duration of banking hours is displayed in the banking hall or can be known from the enquiry counter.
II. Exchange of defective notes tendered through TLR Covers (for larger number of pieces Ask for TLR cover at the designated counter or approach enquiry counter for more information.
Fill in the required information on the TLR cover.
Mention the details of bank/branch/account number, where credit of the exchange value is desired, on the TLR Cover.
Exchange value will normally be paid through following ways:
ECS Credit: bank account of the claimant will be credited through ECS, provided ECS mandate has been submitted to RBI.
Payment Order: If the claimant is a local resident and no ECS mandate is available.
Demand Draft: if claimant is an outstation resident.
Money Order : If claimant is an outstation resident and does not have any bank account.
5. Mutilated/cut notes in closed covers are received in Triple Lock Receptacle upto one hour after the close of normal business hours. In case of any problem please contact the enquiry counter or the Nodal Officer whose name is displayed in the Banking Hall
ECS Free of cost.

Money Order (MO) No charges for amount upto Rs.1000/-

Actual commission Charged by the Post Office for amounts exceeding Rs.1000/-

Demand Draft (DD) Actual Amount of Exchange, as applicable, on the amount remitted.

Payment Order (PO) Free of cost
ECS The executive value will be credit to the account of the claimant within 4 working days from the date of receipt of defective notes.

MO/DD/PO MO/DD/PO

Will be dispatched to the claimant within 4 working days from the date of receipt of defective notes.
III. Exchange of defective notes tendered through insured parcel (for very large number of pieces). Send defective notes through insured & Registered Parcel to The General/Deputy Manager of the concerned Issue Office whose address can be obtained from the enquiry counter or the website of Reserve Bank of India. Mention the details of notes sent, name, address and bank account details of the tenderer on an accompanying letter. Exchange value will be paid by credit to bank account through ECS. Exchange value can also be paid by Payment Order/Demand Draft/Money Order. In case of any difficulty you can contact the concerned Issue Office over telephone or by email, the detail of which is available in Reserve Bank of India website. Same as mentioned at Sr. No. II ECS The exchange value will be credit to the account of the claimant within 15 working days from the date of receipt of defective notes.

MO/DD/PO MO/DD/PO

will be dispatched to the claimant within 15 working days from the date of receipt of defective notes.
IV. Exchange of defective notes under Special Procedure (for notes which have turned extremely brittle, badly burnt, charred, inseparably stuck up together and therefore, cannot withstand further handling or which may lose their original identity with the passage of time). Contact enquiry counter or AGM/Manager (Claim Section). Submit application in the prescribed form. Defective notes are not to be submitted with the application. Wait for intimation from Claims Section about the date on which adjudication of notes will be done. On the stipulated date, bring the defective notes to Claim Section. Claimants can witness the activity of adjudication of their defective notes, if they so desire. Do not paste/reconstruct the defective notes. Bring the defective notes in their original form. Same as mentioned at Sr. No. II Same as mentioned at Sr. No. II
V. Exchange of notes to coins through Coin Vending Machine Follow the procedure displayed on the Coin Vending Machine. In case of any problem please contact the enquiry counter or the Nodal Officer. Free Spit Payment by the machine during the banking hours


4. General conditions of service:

  • The exchange facility over the Bank’s counters is available during the business hours and it is free of cost.
  • The counter where exchange facility is made available at each office are displayed at the banking hall of the Bank.
  • The mutilated/ cut notes are exchanged by the Bank as of grace under Reserve Bank of India (Note Refund) Rules, when the mutilated/ cut note is not found payable under the rules, the same is rejected and rejection advice will be issued to the tenderer.
  • Notes/ coins which are found to have been forged counterfeited are impounded and no value thereof is paid. Such notes/ coins are retained by the bank after issue of advice to the tenderer.
  • The security features of the bank notes issued by RBI are furnished as information to the members of the public in the RBI website http://www.rbi.org.in / currency/ banknotes.html
  • In case any member of the public faces any difficulty in getting the above exchange facilities at any designated branches of the bank or is asked for any bride, he may record a complaint in the complaint box/ register maintained at the enquiry counter of the branches or bringing it to the notice of the Controllers of the respective branches.


6. RBI Savings Bond / Relief Bond:

Selected Branches of our Bank are authorized to deal in RBI Savings Bonds/ Relief Bonds. These branches will render services relating to acceptance of applications, issue of bonds, payment of interest and other related matters. Latest application forms (Revised) are available with these branches


8. Government Transactions

a) Collection of Government Due: The bank handles collection of various taxes on behalf of the Govt. of India through selected branches.

B. Time norms for Govt. Transactions :

Type of Service Normal Time Required
Delivery of receipted challans tendered with cash. 20 minutes (depending upon volume and cash tendered)
Delivery of receipted challans tendered with cheques. i) Transfers: Same day
ii) Clearing: 4 days subject to clearing discipline.
Delivery of receipted challans tendered with cheques of clearing members 1 day after date of realization of cheques.
1 day after date of realization of cheques. i) One week (for the four Metros)
ii) 15 days for other places)
Submission of scrolls to Government departments. Day-to-day basis
Submission of monthly statements to Government departments First day of the following month
Cash withdrawal by the Government cheques 20 minutes (depending upon volume of withdrawal)