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Toll Free: 1800-180-2010 Feedback  
 
 
  CITIZENS CHARTER  
  9. REDRESSAL OF COMPLAINTS  
  To enable the customers to voice their grievances in respect of any deficient service or other suggestions for improvement in customer service, “Customer Day” is observed at all the offices of the Bank across the organization covering branches, Regional Offices and Head Office, on 15th of every month (next day, if 15th is a holiday or half-day). During 3 pm to 5 p.m. on this day any customer can meet senior/ top executives of the Bank including Managing Director without prior appointment.
In case of any complaint, the matter may preferably be brought to the notice of the concerned branch manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager/ Zonal Manager concerned, Bank’s Nodal Officer designated to deal with customers’ complaints / grievances, Managing Director of the Bank and even after this, not satisfied he is free to take recourse to the following:
 
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  • Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
  • The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme, 1995.
  • The Director Consumer Forum under Consumer Protection Act, 1985.
 
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  Anonymous complaints will not be entertained.Name and address of the Nodal Officer dealing with customers’ grievances/ complaints:  
  General Manager (Treasury, F & A)
State Bank of Patiala, Head Office,The Mall, Patiala – 147 001
Phone No. 0175-2395629
E-mail id. gmtry@sbp.co.in
 
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  Selected Branches of our Bank are authorized to deal in RBI Savings Bonds/ Relief Bonds. These branches will render services relating to acceptance of applications, issue of bonds, payment of interest and other related matters. Latest application forms (Revised) are available with these branches  
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Name/address of other officers dealing with customer grievances/ complaints with jurisdiction.
  Phone No. Jurisdiction
Deputy General Manager
State Bank of Patiala,
Zonal Office, Thakur Niwas,
Patiala – 147 001
0175-2219913,
2214180
Distt. Patiala, Fatehgarh Sahib & Sangrur of Punjab State
Deputy General Manager
State Bank of Patiala,
Zonal Office,
SCO No. 99-107, Sector 8-C Chandigarh
0172- 2778819,
2543870
UT of Chandigarh, Distt. Shimla, Solan, Sirmour, Una, Hamirpur, Kangra, Mandi, Chamba, Bilaspur of H.P) and Ropar of Pb
Deputy General Manager
State Bank of Patiala,
Zonal Office,
NBCC Place, Pragati Vihar,
New Delhi – 110001
011- 24367140,
24369004
New Delhi, U.P. State, Uttranchal Distt. Faridabad and Gurgaon of Haryana State, Bihar, Rajasthan and West Bengal
Deputy General Manager
State Bank of Patiala,
Zonal Office, SCO No. 7, Sector-5, Panchkula
0172-2567713,
2571360
State of Haryana except Dists. of Gurgaon and Faridabad
Deputy General Manager
State Bank of Patiala,
Zonal Office 13 Arcade,
World Trade Centre Cufee Parade Mumbai – 400005.
022-22181533 Mumbai, Gujrat, Karnataka, Andhra Pradesh, Madhya Pradesh Maharashtra, Tamilnadu and Goa
Deputy General Manager
State Bank of Patiala, Zonal Office,
Ambedkar Chowk Jalandhar City
0181-2224252, 2224210 Distt. Jalandhar,
Ludhiana, Hoshiarpur,
Kapurthala, Nawanshahr, Amritsar Gurdaspur and
State of J&K
Deputy General Manager
State Bank of Patiala, Zonal Office, Guru Kashi Marg.
Bathinda – 151001.
0164-2241609 Dist. Bathinda,
Mansa, Mukatsar
Ferozepur, Faridkot,
Moga & Sriganganagar Dist.of Rajasthan
 
  LOAN SCHEMES FOR ALL SEGMENT OF SOCIETY  
  PERSONAL LOANS

SBP- HOME LOAN:
For individuals for purchase of new/old house/flat or plot for repairs/renovation/extension of an existing house, for consumer durables/furnishing for a new house, for earnest money for booking of plot/house flat built by government agencies.

SBP GYAN JYOTI:
For students for pursuing higher studies in India and abroad.

SBP-PERSONAL LOAN:
For meeting varying needs of individuals including employees, self-employed persons,pensioners and agents of insurance /KVP etc.

SBP-TWO WHEELER:
For purchase of two wheelers for personal use.

SBP- REALITY HOME LOAN:
For purchase of plot of land for construction of house thereon.

SBP- RENT:
For meeting business or other genuine personal needs of owners of property.

SBP-LOAN TO PENSIONERS
For meeting personal expenses of all Central/State Govt. Defence and SBP Pensioners/family pensioners.

SBP- CONSUMER DURABLES:
For purchase of consumer goods/ PCs and two wheelers etc.

SBP-CAR LOAN:
For purchase of new passenger cars/jeeps/multi utility vehicles (MUVs) and (SUVs). Used passenger cars/jeeps/ MUVs and SUVs not more than 5 years old.

SBP-GRAM NIWAS:
This scheme has been launched with a view to provide housing loans to farmers and other rural dwellers for purchase/construction of house including cost of construction of work shed for pursuing income generation activities viz. dairy shed, tailoring shop, grocery store, work shed for village artisans.

EQUITABLE MORTGAGE OF PROPERTY
Under this scheme general-purpose loan is granted to individuals who are employees, professionals, self-employed and others who are income tax assesses or engaged in agricultural and allied activities.

AGRICULTURISTS

SBP- KISAN CARD:
Crop loans are granted for farmers who cultivate land.

SBP- KISAN GOLD CARD:
Farmers owning land with satisfactory dealings with the Bank for the last two years

SBP DAIRY:
Loans for rearing cows/ buffaloes

TRACTOR LOANS:
For purchase of tractor/ implements

HORTICULTURE:
For raising orchards

APICULTURE:
For raising honey bees

PISSICULTURE/

AQUACULTURE:
For fisheries/ pran farming

AGRI CLINIC:
For establishing agro centres/agri. clinic

FLORICULTURE:
Credit facilities are provided for raising flowers/green houses etc.

POULTRY:
Loans to individuals who are technically qualified for poultry farming.

MUSHROOMS CULTIVATION
Credit facilities are provided for the cultivation of mushrooms

WEAKER SECTIONS
DRI SCHEME: Financial assistance is provided to low income group for production and gainful endeavours at concessional rate of interest.

SJSRY SCHEME:
To provide gainful employment to the urban unemployed or under employed poor through setting up of self-employment ventures or provision of wage employment.

SLRS SCHEME
For liberation and rehabilitation of scavengers and their dependents from their existing hereditary and obnoxious occupation of manually removing night soil and filth.

SGRY SCHEME
Swarnjayanti Gram Swarozgar Yojna covers all aspects of self-employment such as organisation of the poor into self Help Groups, training, credit, technology, infrastructure and marketing.
 
 
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